Precis Service Manager™
Provide Better Customer Service and Streamline Operations
For all of the convenience and simplicity built into a robust Precis E-business site, you’ll likely discover a customer’s occasional need for the human touch. How you handle incoming service requests, returns, warranty requests and work orders can be the difference between happy customers who continue to write new business and one hit wonders.
To address such needs, the comprehensive Precis E-business Platform™ provides a robust servcie module designed to handle just about any service request type and scenario.
Key Features
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Benefits & Advantages
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| Customer Portal |
Give your customer access to a robust customer portal where they can view open requests as well as log new requests. Reduce the burden on your day to day operations by empowering your customers. |
| Knowledge Base |
Provide a robust database of known issues, how-to's and FAQs that allow your customers to self serve. Tie knowledge base article to products, orders, and other related articles to create a vast library of self serve data. |
| Service Case Workflow |
Log trouble tickets, work orders, bug fixes, feature requests, returns and more into individual workflows that you control and configure according to your internal business rules. |
| Tasks and Activities |
Assign tasks and activities to yourself or others on the team to make sure every request is remedied efficiently. |
| Time and Resource Tracking |
Assign resources, products and time to service cases for project quoting and leve-of-effort tracking. |
| Case Management |
View cases by contact or account to get a full view of service histories, requests, and remedies. |
| Service Analytics |
Run reports to find out which contacts and accounts require the most service and support so you can establish appropriate service levels with your customers. |
To invigorate your customer support efforts, contact Precis today.