Service Manager Features

Nothing fosters repeat business better than great customer service.   By offering your customers the flexibility and options to resolve questions and issues quickly, your E-business will better function and become a target for referral business.   The customer service tools in the Precis E-business Platform™ enable your customers to gain access to a rich repository of content and tools specific to the products and services they purchase from you.   In addition, no more embarrassing "slip through the cracks" incidents that can exhaust service resources and moral.

• Publish both a public and private knowledge base for easy look up of sought after information
• Book service cases, trouble tickets and incidents though a structured workflow
• Assign tasks and activities
• Allocate resources and assign due dates for important service deliverables