Hosted Customer Service Platform and Portal Software - the Precis E-business Platform™

Service Manager Features

customer service dashboard

Nothing fosters repeat business better than great customer service. By offering your customers the flexibility and options to resolve questions and issues quickly, your E-business will better function and become a target for referral business. The customer service tools in the Precis E-business Platform™ enable your customers to gain access to a rich repository of content and tools specific to the products and services they purchase from you. In addition, no more embarrassing "slip through the cracks" incidents that can exhaust service resources and moral.

Publish both a public and private knowledge base for easy look up of sought after information
Book service cases, trouble tickets and incidents though a structured workflow
Assign tasks and activities
Allocate resources and assign due dates for important service deliverables

Customer Service Features by Type
Knowledge Base and FAQs
Frequently Asked Questions	Product Knowledge Base
Related Articles	Unlimited Article Categories
Product Documentation Management	Private and Public Articles
Service Case Management
Assign Product, Service and Resources to Service Cases	Track Recurring Contracts and Agreement
Allow Customers to Initiate Support Requests	Returns Management
Customer Service Portal	Threaded Discussions
Route and Assign Service Cases	Activity Tracking
Set Due Dates and Deliverables	Attach Documents and Media to Service Cases
Create Dependent Activities and Tasks	View Case History
Schedule Automated Incident Follow Up Emails	Send Notifications of New Activity or Comments
Resource Tracking
Resource Usage by Account	Resource Usage by Task
Resource Usage by Product or Service	Resource Backlog