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E-business Platform Features

Precis Service Manager Released

by Chris L. on 1/19/2011 10:59:15 AM MST

We've just released an new and very powerful module to compliment the rest of the Precis E-business Platform™ - the Precis Service Manager.

This new module has been created in order to better enable online customer service initiatives and includes a knowledge base, service case management system, customer support portal and task and activity  tracking. In addition, resources can be assigned to cases and usage tracked for billing and resource planning purposes.

 The new module comes as a key piece in our Enterprise Edition and in essential for any E-business with customer service reps who accept inbound phone calls for issue resolution, returns, etc.  Every case is tracked and includes reporting so you can now understand your true support and service expenses by identifying frequent use accounts or abusive accounts.